0 10 Thing Sales People Need to Know About C-Level Decision Makers

Selling to high-level decision makers is challenging at the best of times. However, it can be easier if you understand a few business principles.

C-level decision makers are paid to improve their business results. Regardless of how the media portrays these executives, their primary concern is to improve their business. This includes increasing sales, market share, customer loyalty; reducing costs, errors, or employee turnover; improving productivity, employee engagement, customer service, etc.

How does your product, service or solution address one of these issues?

C-level decision makers deal with changing priorities. Improving customer engagement may be a top priority today but tomorrow that executive may be faced with cutting $250,000 in expenses. That means they sometimes go cold after expressing initial interest in your solution.

Do you have a strategy in place to keep your solution current?

C-level decision makersare extremely busy. The average executive arrives early in the morning and stays late into the evening. They get dozens of calls every day, receive too many emails, and attend too many meetings. This means that you need to maximize every minute you have when you connect with them. This applies to telephone conversations and face-to-face meetings.

Do you know EXACTLY what to say when you connect with these individuals?

C-level decision makersrely on others. Contrary to popular belief, these high-ranking big-wigs seldom make decisions on their own. They often defer to other people on their team and ask for feedback from peers and/or subordinates. This means you need to involve these people in your conversations and include them in the decision making process.

Do you have the ability to finesse this?

C-level decision makers don’t like to make mistakes. A major mistake can affect an executive’s reputation in their company. This affects the decision-making process which means you need to uncover their risk factor during your conversations.

How will you reduce your prospect’s risk factor?

C-level decision makers have big egos. Most executives have a healthy ego which is one of the things that helped them achieve their status in the company. This means that you need to be very confident in your own abilities when selling to these individuals. Don’t back down when you’re challenged. In fact, doing so could cost you the business because C-level execs want to deal with people who believe in what they do.

Are you confident enough to deal directly with C-level executives?

C-level decision makers spend the bulk of their day in meetings.The next time you’re in the office, watch an executive. Chances are you will see them dashing from meeting to meeting. Your prospects are in the same position. They aren’t sitting at their desk waiting for you to call them.

Are you persistent in your efforts to connect with these individuals?

C-level decision makers have at least 40 hours of work on their desk at any given time. Several executives I know have expressed these sentiment, “I will never get caught up” or “Just when I think I can’t get busier, I do” or “I never call a sales person back because I already have too much on my plate.” you need to give these individual’s an extremely good reason to meet with you or take your call.

Is your approach effective?

C-level decision makers receive upwards of 150 emails every day. Many sales people use email as their major form of correspondence and it can be ineffective because most C-level decision makers simply don’t have time to respond to every email. A Managing Director once told me that he prefers telephone correspondence because he simply can’t get to every email, even when he wants to.

Do you use a variety of strategies to connect with C-level decision makers?

C-level decision makers think big picture.Stop focusing on your product or your company and start looking at the big picture of your prospect’s business. Most C-level execs don’t get bogged down in the little details of their business—they pay others to take care of the details. I once met with the President of a $125 million company and made the mistake of asking her questions about front-line execution instead of top-level strategic issues.

Can you see and discuss the big picture?

Think about your responses to each question and adapt your approach accordingly.

© MMXI Kelley Robertson, All rights reserved.

0 How to Transition Into a New Business

Today's article is about how to transition into a new business.Whether you're transitioning from a corporate job into a new business or if you are transitioning from one business to another, it can feel like a bit of an identity crisis. I know because I've done this twice.
The identity crisis and the angst comes from the fact that you don't want to lose income from the first business or job, but you also need to let others know about what you're doing. I have several tips for you today about how to transition from one into the other.
The very first thing I want to share with you is do not quit your day job just yet! For many years, I worked with clients who would let me know after the fact that they quit their day job, and they said, "Oh, I'm free and now I have all this time to spend on my new business." But they took their eye off the ball, if you will, in terms of what their bread and butter was. After a while, their income very quickly spiraled, which puts people into a fear place. I do not want that for you. Do not quit your day job. Instead, focus your attention on what is bringing in the money. Even if you're transitioning from one business to another, you don't want to put your full attention into the second business and forget what's bringing in the money.
Continue to give attention to job #1 or business #1, and then create extra time for your second venture.Perhaps you start working on your second business during the evenings and weekends. This is what I did in my transitions, both from corporate to my first business and from my first business to my second business.
The idea is that while you're still collecting a paycheck from either your first business or corporate, you create all of the marketing you need. This is where you start focusing on who is your ideal client, what is it that they need most, what is it that they are struggling with the most? Create a compelling message around this new business. Create your marketing materials. Create a marketing plan and decide how you will get out there in a big way while you're still collecting a paycheck.
Once you have those things in place, then it's time to begin networking your new business in a new group.Here's what I did in the beginning. I would go to a networking group at 7:30 in the morning, even though I was still working in corporate. I would market my new business and be at work by 9:00. If you're in your existing business, you keep networking for your existing business and then you find a different networking group and market your second business.
The idea is that you're riding two horses at the same time.That can be tiring, but it's less confusing and again, you want to continue getting that paycheck. Sometimes people ask me, "I'm carrying around two different business cards. Do I hand out two business cards or just one?" I believe that you hand out just one business card-whichever is more appropriate for that person. You don't want to confuse people.
Then once you're making enough income from your second business, that is the one that you start marketing full-time. Once you get at least enough to cover your basic expenses, then you shift your entire focus onto that one. Don't stop taking clients from the first one if you don't have to and then build the second one. That is how I've been able to transition twice and my clients have been able to do the same without losing any income and without sleepless nights.
Make the transition peacefully and easily.
Your Client Attraction Assignment
If you're thinking of transitioning into a new business, take these tips into consideration. Continue to get clients, continue to make money, and to be able to transition peacefully and easily.